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9-1-1 for Healthcare Professionals Guidelines from Genesee County Sheriff

posted Mar 3, 2016, 10:45 AM by Andrew Steel
From the Genesee County Sheriff on guidelines for Healthcare Professionals when calling 9-1-1 to request emergency services. Please distribute to those that would benefit from this information.

***PRESS RELEASE***
***FOR IMMEDIATE RELEASE: March 3, 2016 ***

For More Information, Contact: Steven C. Sharpe Director of Emergency Communications 585-345-3000, Ext. 3400

9-1-1 for Healthcare Professionals

Below are a few guidelines for healthcare providers to remember when calling 9-1-1 to request emergency services:

1. If you are at the patient’s home, call from the home phone (if possible).
a. The address will be immediately displayed for the dispatcher, the caller will then be requested to confirm the address.
b. Calling from the cell phone does provide coordinates (within 300m), but it takes longer to identify the exact address.
2. If you are at a medical facility, ensure the caller is as close to the patient as possible.
3. Dispatchers need to know some basic things when you call:

a. Where: 123 Main St, Batavia
b. Caller Name: Jane Doe
c. Direct Callback number: 585-555-5555 ext.1234
d. Who needs help: 73-year-old male
e. Chief complaint: Stroke; NO CODES
f. Awake: Yes
g. Breathing: Yes
h. If the call was the result of an evaluation by a nurse or doctor; this determines if we use the transfer protocol or the chief complaint protocols.
4. Dispatchers do not require a full medical brief:
a. Do not use codes; use plain English to describe the complaint.
b. Medical data such as blood oxygen content, blood pressure, or heart rate is not required to request emergency services; brief the paramedics on arrival.
5. If the call is not the result of an evaluation (e.g.. staff member collapses), the dispatcher will ask different questions based on the chief complaint.
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